Refund policy
RETURNS AND REFUND POLICY Last updated: 26 July 2026
We want customers to be satisfied with their purchases from Graball Agri.
Changing your mind
Refund Policy
Return Window Customers may return new, unused products within 30 days of the delivery date.
Eligible Returns We accept returns for both defective and non-defective products. We also accept exchanges.
Return Shipping Costs
- Change-of-mind returns: The customer is responsible for return shipping costs.
- Faulty, damaged, incorrect, or misdescribed products: Graball Agri will cover reasonable return shipping costs.
Restocking Fee There is no restocking fee.
Refund Processing Refunds will be processed within 5 business days after the returned item has been received and inspected.
Return Address Graball Agri Whiteriver, Dunleer Co. Louth, A92 EP30 Ireland
Contact Us 📧 graballagri@gmail.com 📞 083 424 0038
Before returning an item, contact us at graballagri@gmail.com and provide:
- Your name and order number
- The product being returned
- The reason for the return
- Photographs where relevant
Unless the item is faulty, damaged, incorrectly supplied or not as described, the customer is responsible for the cost of returning it.
Returned products must be unused, in their original condition and, where applicable, in their original sealed packaging. Customers should retain proof of postage or collection.
Products that cannot normally be returned
The right to change your mind may not apply to certain products, including:
- Goods made or ordered specifically for the customer
- Perishable goods
- Sealed goods that have been opened and cannot be returned for health or hygiene reasons
- Products that have been used, contaminated or improperly stored
- Products whose return is restricted by law or safety requirements
These exceptions do not remove a customer's legal rights where goods are faulty or not as described.
Faulty, damaged or incorrect goods
Contact us promptly if an item arrives faulty, damaged, incorrect or materially different from its description.
Where the problem is confirmed, Graball Agri will provide an appropriate remedy under applicable consumer law. This may include repair, replacement, a price reduction or refund depending on the circumstances.
Graball Agri will cover reasonable return costs where the product is faulty, damaged, incorrect or not as described.
Refunds
Once a returned item has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method. Original standard delivery charges will also be refunded where required by law. Additional delivery costs chosen by the customer, such as an upgraded or express service, may not be refundable.
Banks and payment providers may require additional time to place the funds back into the customer's account.
Return address
Please do not return goods without contacting us first.
Graball Agri Whiteriver Dunleer Co. Louth A92 EP30 Ireland
Email: graballagri@gmail.com Telephone: 083 424 0038